Return /Cancel Refund Policy

• We will only accept the goods to be returned on condition of the manufacturer defects.
• Defective item(s) should be sent back to A-1-29, 162 residency km 12, Jalan Ipoh-Rawang, Batu Caves, Malaysia.
• Should stocks run out, restocking takes up to 20 working days.
• RM7 will be imposed to resend the uncollected / returned parcels.

Order Cancellation Policy

• Your order begins processing immediately after you click Place Order. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be cancelled.
• Attempt to cancel your order during processing:
• Sign in to your account
• Find the order on your main account page.
• Click the order number to see the order details.

Refund Policy

Refund will only be approved on condition that:

• The item we supply having a serious manufacturer defects.
• We fail to do the replacement within 30 working days.
• The Funds will be banked in to your personal account.
• You need to send in an email to inform us about the defect attached with photos.

Shipping FAQ

• As for our current shipping areas, packages will only be delivered to the West Malaysia and East Malaysia areas.
• All orders will be shipped within 3-6 working days (excluding weekends and public holidays). Please do note, Petavit Sdn. Bhd is not liable for unforeseen  circumstances beyond our control that delays the delivery, such as adverse weather conditions, congested traffics or natural disaster. But rest assured, in these situations we will try our best to notify you of the delay and update you of the estimated delivery date.
• Most of Petavit products are shipped free of charged. But if your order value is less than a minimum, you will be incurred a shipping cost as per below:

West Malaysia: Orders below RM 70 will be charged a RM 4.50 for shipping fee
East Malaysia: Orders below RM 70 will be charged a RM 10 for shipping fee